我最近读一篇that I wanted to share with you. It reminded me of the last car I bought (several years ago). Went to the dealership. Picked out the car. Negotiated the deal. Agreed to pay cash. (Yes,没错…现金。)当我返回钱,I had to wait 2 hours. Everyone was so busy selling cars they couldn't stop to accept my dough. I wonder if they would do that now.
现在,many businesses are in survival mode. That means slashing headcount and services. But,it also means being cognizant that you're not taking things to the extreme. For example,如果你的公司而言,这是一个客户服务但你削减人手,不能提供好的服务了…你确定这些关键措施在短期内帮助呢?然后问题就来了你将做什么在长期重获消费者的信任?吗?
Companies like Hyundai realize that this economic recession isn't going to last forever. They're making sure that consumers know they are one of the good guys. If times get tough and customers have to return cars,这伤害了现代吗?当然它!But at least Hyundai gets the car back and can possibly sell it again. And when times are better and people need cars…where are they going to go?一些公司将他们的钱和运行或理解客户的终身价值。